Shipping Policy

This Shipping & Delivery Policy outlines the order processing times, shipping methods, delivery estimates, and important information relating to purchases made through ShedEmpire (https://shedempire.co.uk).

We aim to provide a reliable, efficient, and transparent delivery service, ensuring customers receive their garden sheds, outdoor storage solutions, and related products as quickly and safely as possible.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

During this period, our team prepares the order, verifies the shipping information, and arranges dispatch.

Please note:

• Orders are processed Monday to Friday, excluding UK public holidays.

• Orders placed during weekends or public holidays will begin processing on the next business day.

• Processing times may vary slightly during peak shopping periods.

• Customers will receive an order confirmation email after successfully placing an order.

Once your order has been dispatched, shipping information will be provided where available.

2. Shipping & Delivery Time

Following order processing, our estimated shipping transit time is 2–4 business days.

These estimates apply to standard deliveries within the United Kingdom.

Delivery times are calculated in business days and exclude weekends and UK public holidays.

Actual delivery times may vary depending on the destination, courier availability, product dimensions, and circumstances outside our reasonable control.

3. Shipping Destinations

ShedEmpire primarily serves customers throughout the United Kingdom.

We aim to provide delivery services to eligible addresses in England, Scotland, Wales, and Northern Ireland, subject to courier coverage and product restrictions.

Certain remote locations, offshore destinations, or areas requiring specialist delivery arrangements may have different shipping times or additional charges.

Any applicable delivery restrictions or charges will be communicated during checkout or before an order is accepted.

4. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before payment is completed.

Delivery fees may depend on:

• The size and weight of the product

• The delivery destination

• The selected delivery service

• Special handling requirements for larger items

Customers will be able to review applicable shipping charges before confirming their purchase.

We do not add undisclosed delivery charges after an order has been accepted.

5. Order Confirmation & Tracking

After placing an order, customers will receive an order confirmation email containing their purchase details.

Once the order has been dispatched, a shipping confirmation email will be sent where available.

This may include:

• Your order number

• The shipping carrier

• A tracking number

• A link to monitor delivery progress

• The estimated delivery timeframe

Tracking information may take up to 24–48 hours after dispatch to become available or show updated movement.

Please note that some couriers do not update tracking information at every stage of transit.

If you require assistance locating your shipment, please contact Support@shedempire.co.uk.

6. Delivery of Large & Bulky Items

Some products, including garden sheds and large outdoor storage units, may require additional handling during transportation.

For these items:

• Deliveries may be arranged through specialist couriers.

• Customers should ensure that the delivery location is accessible.

• Large products may arrive in multiple packages.

• Some deliveries may require assistance with unloading.

• Delivery arrangements may vary depending on the dimensions and weight of the product.

Where special delivery requirements apply, we will provide relevant information before dispatch or delivery.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure that your shipping address includes:

• Full name

• Complete street address

• Town or city

• Correct postcode

• Valid contact information

If you discover an error in your delivery address, please contact us immediately at Support@shedempire.co.uk.

We will attempt to update the address before dispatch. However, changes may not be possible once the order has entered the courier’s delivery network.

8. Delayed Deliveries

Although we aim to meet our estimated delivery timeframe of 3–6 business days, occasional delays may occur.

Possible causes include:

• Adverse weather conditions

• Courier network disruptions

• High seasonal demand

• Public holidays

• Remote delivery locations

• Unexpected logistical issues

If your order is delayed, our customer support team will assist you in obtaining an update.

Where delivery cannot be completed within the agreed timeframe, your rights under the Consumer Rights Act 2015 remain applicable.

Unless a different delivery period has been agreed, goods must generally be delivered within 30 days of the contract being formed.

9. Missing or Lost Parcels

If your tracking information indicates that your order has been delivered but you have not received it, please contact our customer support team.

We recommend checking with household members or any agreed safe delivery location before reporting a missing parcel.

To report a missing order, email Support@shedempire.co.uk and provide:

1. Your full name

2. Your order number

3. Your delivery address

4. Any available tracking information

We will investigate the issue with the relevant delivery provider and arrange an appropriate resolution in accordance with your statutory rights.

Responsibility for the goods generally remains with ShedEmpire until they come into your physical possession or that of a person you have nominated to receive them, subject to applicable law.

10. Damaged Items During Delivery

We take reasonable care to ensure products are properly prepared for transportation.

If your order arrives damaged:

• Contact us as soon as reasonably possible.

• Provide your order number and a description of the damage.

• Include photographs of the affected product and packaging where available.

• Retain the packaging where practical until the issue has been reviewed.

Depending on the circumstances, we may arrange replacement components, a replacement product, or a refund in accordance with applicable consumer protection laws.

Email: Support@shedempire.co.uk

11. Failed Delivery Attempts

If a courier is unable to complete delivery, they may attempt redelivery or provide instructions for rearranging delivery.

Customers should follow the courier’s instructions and contact our support team if additional assistance is required.

Repeated failed delivery attempts caused by incorrect information or unavailable access may result in additional reasonable delivery costs, where legally permitted and communicated in advance.

12. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation or amendment.

Once an order has been dispatched, changes may no longer be possible, and the applicable return procedure may need to be followed.

For further details, please review our Cancellation Policy and Refund & Return Policy.

Your statutory cancellation rights are not affected.

13. Customer Support

For any questions concerning shipping, delivery estimates, tracking information, or missing orders, our customer support team is available to assist.

Preferred Contact Method: Email

Due to the high volume of enquiries, email is preferred for transparency and a clear written record.

When contacting us about an existing order, please include your order number to help us respond efficiently.

14. Contact Information

ShedEmpire
Operated by SHEDS ALIVE LIMITED
Company Number: 11297589

Registered Office Address:
1 Peach Street
Wokingham
Berkshire
RG40 1XJ
United Kingdom

Email: Support@shedempire.co.uk
Phone: +44 7752045063
Website: https://shedempire.co.uk

Estimated Order Processing: 1–2 business days
Estimated Shipping Time: 2–4 business days
Total Estimated Delivery: 3–6 business days

We appreciate your trust in ShedEmpire and are committed to making your shopping and delivery experience as smooth and reliable as possible.