FAQ’s

Find answers to commonly asked questions about shopping with Sheds Palace, including our products, ordering process, delivery times, payments, returns, and customer support.

If you need further assistance, please contact our team at support@shedspalace.co.uk.

1. What products does Sheds Palace sell?

Sheds Palace offers a selection of garden sheds, outdoor storage solutions, garden structures, storage boxes, and related garden accessories.

Our products are designed to help customers organise, protect, and make better use of their outdoor spaces.

You can explore our available products and specifications at https://shedspalace.co.uk.

2. How long does delivery take?

Our estimated delivery timeframe is 3–6 business days, consisting of:

• Order Processing: 1–2 business days
• Shipping & Transit: 2–4 business days

Business days exclude weekends and UK public holidays.

Delivery estimates may vary depending on your location, product availability, and courier operations.

3. Do you deliver throughout the United Kingdom?

We aim to deliver to eligible addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Certain remote or offshore locations may have additional delivery restrictions or charges.

Available delivery options and any applicable costs will be displayed during checkout.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where available.

Tracking information may take 24–48 hours after dispatch to become active.

If you cannot locate your tracking information, please contact support@shedspalace.co.uk with your order number.

5. What payment methods do you accept?

We accept secure payments through the methods displayed during checkout.

Depending on availability, these may include major debit and credit cards such as Visa, Mastercard, and American Express, as well as supported digital payment options.

All product prices are displayed in British Pounds Sterling (GBP).

6. Can I cancel or modify my order?

Yes, you can request an order cancellation or modification by contacting our customer support team as soon as possible.

If your order has not yet been dispatched, we will attempt to process the requested change.

Once an order has been dispatched, changes may no longer be possible, and our return procedures may apply.

Your statutory cancellation rights remain unaffected.

7. What is your return policy?

We offer a 30-day voluntary return period for eligible products, starting from the date of delivery.

For a standard change-of-mind return, products should be unused, in their original condition, and returned with all relevant components and accessories.

Customers should contact support@shedspalace.co.uk to request return instructions.

Our returns policy does not limit your statutory consumer rights.

8. How long does it take to receive a refund?

Once a voluntary refund has been approved, we aim to process it within 3–5 business days, where possible.

Your bank or payment provider may require additional time for the funds to appear in your account.

Refunds required by law will be issued within the applicable statutory deadlines.

9. What should I do if my product arrives damaged or defective?

If your product arrives damaged, defective, or different from your order, please contact our support team as soon as reasonably possible.

Include:

• Your order number
• A description of the problem
• Photographs showing the damage or defect, where available

We will review the issue and arrange an appropriate remedy, which may include replacement components, repair, replacement, or a refund in accordance with your statutory rights.

10. Do your garden sheds require assembly?

Some garden sheds and outdoor storage products require assembly after delivery.

Assembly requirements depend on the product model, size, and manufacturer.

We recommend reviewing the product description and following the supplied assembly instructions carefully.

For larger structures, additional assistance or professional installation may be advisable.

11. Can I change my delivery address after placing an order?

If you need to update your delivery address, please email support@shedspalace.co.uk immediately.

We will attempt to make the requested changes before dispatch.

Once your order has been handed to the courier, address changes may no longer be possible.

Please ensure your delivery information is accurate when completing checkout.

12. What happens if my order is delayed?

Although our estimated delivery timeframe is 3–6 business days, unexpected delays may occasionally occur due to courier disruptions, adverse weather, or other logistical circumstances.

If your delivery takes longer than expected, please contact our customer support team with your order number.

We will help investigate the delivery status and provide an update.

Your statutory delivery rights under UK consumer law remain applicable.

13. Are your products suitable for outdoor use?

Our garden sheds and outdoor storage products are intended for their specified outdoor applications.

Weather resistance, materials, maintenance requirements, and suitability vary between products.

We recommend checking individual product specifications to ensure the item meets your requirements.

Following the manufacturer’s installation and maintenance instructions can help maintain product condition and performance.

14. What should I do if I receive the wrong item?

If you receive a product that differs from your order, please contact us at support@shedspalace.co.uk.

Provide your order number and photographs of the item received, where available.

We will investigate and arrange an appropriate correction, replacement, or refund without excluding your statutory consumer rights.

15. How can I contact Sheds Palace?

Our customer support team can assist with product enquiries, orders, payments, shipping, returns, and general questions.

Email: support@shedspalace.co.uk

Phone: +44 7480 254010

Website: https://shedspalace.co.uk

Preferred Contact Method: Email

Due to the high volume of enquiries, email is preferred for transparency and a clear written record.

16. Where is Sheds Palace registered?

Sheds Palace is operated by AVON SHEDS LIMITED, a company registered in the United Kingdom.

Company Number: 08446705

Registered Office Address:

30–31 St James Place
Mangotsfield
Bristol
BS16 9JB
United Kingdom

Please note that the registered office is not necessarily a showroom, collection point, or product returns address.

For return arrangements, please contact our customer support team.

Still Need Help?

If your question has not been answered above, our support team is here to assist with your enquiry.

Sheds Palace — Customer Support

Email: support@shedspalace.co.uk
Phone: +44 7480 254010
Website: https://shedspalace.co.uk

We aim to provide helpful assistance and clear communication throughout your shopping experience.