This Payment Policy explains the accepted payment methods, transaction processing procedures, payment security measures, and billing conditions for purchases made through ShedEmpire (https://shedempire.co.uk).

We are committed to providing customers with a secure, transparent, and convenient payment experience when purchasing garden sheds, outdoor storage solutions, and related products.

1. Accepted Payment Methods

ShedEmpire accepts payments through the secure payment options displayed during checkout.

Depending on availability, accepted payment methods may include:

• Visa
• Mastercard
• American Express
• Debit and Credit Cards
• Apple Pay
• Google Pay
• Other payment methods displayed at checkout

The availability of individual payment methods may vary depending on your location, device, and payment provider.

All payments must be completed through the authorised checkout process on our website.

2. Payment Currency

All prices and transactions on shedempire.co.uk are processed in British Pounds Sterling (GBP) unless otherwise indicated at checkout.

Customers using payment cards issued in other currencies may be subject to exchange rates or international transaction fees imposed by their bank or card provider.

ShedEmpire is not responsible for additional currency conversion fees charged independently by financial institutions.

3. Payment Processing

Payment is required when placing an order unless an alternative arrangement is explicitly offered during checkout.

The payment process generally includes:

1. Customers select their products and proceed to checkout.
2. Billing and delivery information is entered.
3. An available payment method is selected.
4. Payment details are submitted securely.
5. The payment provider verifies and processes the transaction.
6. An order confirmation is sent following successful order submission.

Orders will normally begin processing only after payment has been successfully authorised or confirmed.

Our standard order processing time is 1–2 business days, followed by an estimated delivery transit period of 2–4 business days, subject to product availability and the delivery arrangements applicable to the order.

4. Secure Payment Transactions

Protecting customer payment information is an important priority.

Payments are handled through secure payment processing systems designed to protect sensitive financial information.

Security measures may include:

• Encrypted HTTPS connections
• Secure payment gateways
• Industry-standard payment security controls
• Fraud prevention and transaction monitoring
• Additional cardholder authentication when required

Payment service providers are responsible for applying applicable security measures, including relevant Payment Card Industry Data Security Standard (PCI DSS) requirements.

Customers should never send full card numbers, card security codes, or online banking passwords by email.

5. Payment Authorisation & Verification

Certain transactions may require additional verification to protect customers and prevent unauthorised payments.

Verification procedures may include:

• Confirmation of billing details
• Cardholder authentication
• Bank security verification
• Payment provider fraud prevention checks

If a payment cannot be verified, the order may be temporarily delayed or declined.

We may contact customers for additional information where reasonably necessary to resolve payment-related issues.

ShedEmpire reserves the right to decline transactions where there are reasonable grounds to suspect fraud, unauthorised payment activity, or other security concerns.

6. Pricing & Taxes

All product prices are clearly displayed on our website.

Applicable taxes and delivery charges will be disclosed during checkout before payment confirmation.

We aim to ensure that all pricing information is accurate and transparent.

In the event of an obvious pricing or technical error, we may contact the customer before accepting an order to explain the issue.

If an order cannot be accepted because of a pricing error and payment has already been collected, a full refund will be arranged.

Prices may change without prior notice, but changes will not affect orders already accepted.

7. Payment Confirmation

After completing checkout, customers should receive an order confirmation email containing relevant purchase details.

This may include:

• Order number
• Products purchased
• Total amount paid
• Billing and shipping information
• Selected payment method
• Order confirmation details

Customers should retain their order confirmation for future reference.

If you have completed payment but have not received confirmation, please check your spam or junk folder before contacting our support team.

Email: Support@shedempire.co.uk

8. Failed or Declined Payments

A transaction may be declined for several reasons, including:

• Insufficient funds
• Incorrect card details
• Expired payment cards
• Bank security restrictions
• Failed authentication
• Temporary payment processing issues

If your payment is unsuccessful, we recommend checking your payment information and contacting your bank if necessary.

You may also attempt payment using another supported payment method.

Please avoid repeatedly submitting payments if you are uncertain whether a previous transaction was successful.

Our support team can assist with payment-status enquiries.

9. Refunds & Payment Reversals

Eligible refunds will normally be issued to the original payment method used when placing the order.

For approved voluntary refunds, we aim to initiate payment refunds within 3–5 business days, where possible.

Additional processing time may be required by your bank or payment provider.

Refunds arising from statutory cancellation or consumer rights will be processed within the applicable legal deadlines.

Customers can review our Refund & Return Policy for detailed information regarding eligibility, return conditions, and refund procedures.

10. Order Cancellations

If you wish to cancel an order, please contact us promptly at Support@shedempire.co.uk.

Orders that have not yet been dispatched may be eligible for immediate cancellation.

For orders that have already entered the delivery process, customers may need to follow the appropriate return procedure.

Customers retain their statutory cancellation rights under applicable UK consumer protection legislation.

Approved cancellation refunds will be issued in accordance with our Cancellation Policy, Refund & Return Policy, and applicable legal requirements.

11. Unauthorised Transactions & Payment Disputes

If you believe a payment has been made without your authorisation or you notice an unexpected charge, please contact your bank or card provider promptly.

You may also contact our customer support team to request assistance identifying or reviewing a transaction.

When contacting us, please provide:

1. Your full name
2. Your order number, if available
3. The transaction date
4. The payment amount
5. A brief explanation of your concern

For security reasons, please do not provide complete payment card details or sensitive banking credentials.

We will cooperate with payment providers and financial institutions when investigating legitimate payment disputes.

Nothing in this policy restricts your right to contact your bank or exercise applicable chargeback or consumer protection rights.

12. Third-Party Payment Providers

ShedEmpire may use authorised third-party payment processors to complete transactions securely.

These providers may collect and process certain payment information in accordance with their own security standards, terms, and privacy policies.

We may receive limited transaction details required for order management, accounting, customer support, and refunds.

Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

13. Payment Security Recommendations

For a safe online shopping experience, we recommend that customers:

• Complete payments only through our official website.
• Check that the website address begins with https://shedempire.co.uk.
• Never share payment card security codes through email or messaging services.
• Keep their payment information confidential.
• Contact our support team if they receive suspicious payment requests.

ShedEmpire does not require customers to disclose online banking passwords or complete card security information to customer support representatives.

14. Changes to This Payment Policy

We may update this Payment Policy to reflect changes in available payment methods, payment processing arrangements, business operations, or legal requirements.

Any revisions will be published on this page.

Changes will not retrospectively remove customers’ statutory rights or alter accepted contractual obligations without a lawful basis.

15. Contact Information

For questions concerning payments, billing, refunds, transaction verification, or order-related payment issues, please contact:

ShedEmpire
Operated by SHEDS ALIVE LIMITED
Company Number: 11297589

Registered Office Address:
1 Peach Street
Wokingham
Berkshire
RG40 1XJ
United Kingdom

Email: Support@shedempire.co.uk
Phone: +44 7752045063
Website: https://shedempire.co.uk

Preferred Contact Method: Email

Due to the high volume of enquiries, email is preferred for transparency and a clear written record.

We are committed to maintaining secure payment procedures, transparent billing practices, and reliable customer support throughout the purchasing process.