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Return to shopPrivacy Policy
This Privacy Policy explains how ShedEmpire, operated by SHEDS ALIVE LIMITED, collects, uses, stores, and protects personal information when customers visit our website, make purchases, or contact our customer support team.
We are committed to protecting customer privacy, maintaining transparency, and processing personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Website: https://shedempire.co.uk
1. Business Information & Data Controller
The organisation responsible for processing personal information collected through this website is:
Trading Name: ShedEmpire
Legal Business Name: SHEDS ALIVE LIMITED
Company Registration Number: 11297589
Registered Office Address:
1 Peach Street
Wokingham
Berkshire
RG40 1XJ
United Kingdom
Email: Support@shedempire.co.uk
Phone: +44 7752045063
For privacy-related enquiries or requests concerning your personal information, please contact us using the details above.
2. Information We Collect
We may collect personal information when you browse our website, place an order, register an account, or communicate with our support team.
The information collected may include:
Personal Identification Information
Full name
Billing and delivery addresses
Email address
Telephone number
Order & Transaction Information
Products purchased
Order numbers and purchase history
Payment transaction references
Shipping and delivery details
Refund and return records
Technical & Website Usage Information
IP address
Browser type and device information
Operating system
Pages visited and website interactions
Cookies and similar tracking technologies
Customer Communication Information
Customer service enquiries
Emails and messages
Complaints and feedback
Information provided during return or refund requests
We collect only information that is reasonably necessary for our legitimate business activities and the purposes explained in this policy.
3. How We Use Your Information
Personal information may be processed for the following purposes:
Order Processing: To confirm purchases, process transactions, and manage customer orders.
Shipping & Delivery: To arrange deliveries, provide tracking information, and communicate shipping updates.
Customer Support: To respond to enquiries, resolve complaints, and assist with product-related questions.
Payment Verification: To process payments, prevent fraudulent transactions, and maintain transaction security.
Returns & Refunds: To review return requests, issue eligible refunds, and maintain relevant transaction records.
Website Improvement: To understand website performance, resolve technical issues, and improve the shopping experience.
Legal Compliance: To maintain records and fulfil applicable tax, accounting, regulatory, and legal obligations.
Marketing Communications: To provide promotional information where permitted by law and applicable customer preferences.
We do not use personal information for purposes incompatible with those described in this policy unless permitted or required by law.
4. Legal Basis for Processing
Under the UK GDPR, we rely on appropriate lawful bases for processing personal information.
| Processing Purpose | Legal Basis |
|---|---|
| Processing orders and arranging delivery | Performance of a contract |
| Responding to order-related enquiries | Contractual necessity or legitimate interests |
| Maintaining financial and tax records | Legal obligation |
| Preventing fraud and securing our website | Legitimate interests or legal obligation |
| Website analytics | Consent where required, or legitimate interests where legally permitted |
| Promotional emails and marketing | Consent or another applicable basis where permitted by law |
| Handling legal claims or disputes | Legitimate interests or legal obligation |
Where consent is required, customers may withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Payment Information & Security
Payments are processed through the payment methods and providers made available during checkout.
Payment service providers may collect and process payment information, including card details, transaction amounts, and verification data, in accordance with their own privacy notices and security requirements.
ShedEmpire may receive limited payment information, such as transaction references, payment status, and masked payment details.
We do not require customers to send complete card details, security codes, or banking passwords by email.
We take reasonable measures to protect payment-related information and maintain secure transaction procedures.
6. Sharing Personal Information
We may share relevant personal information with trusted third-party service providers where necessary to operate our business.
These may include:
Payment Processors: To authorise and process transactions and refunds.
Shipping Providers: To deliver orders and provide delivery tracking.
Website Hosting Providers: To maintain website availability, performance, and security.
IT Service Providers: To support technical maintenance and customer account functionality.
Analytics Providers: To help us understand website usage, subject to applicable consent requirements.
Professional Advisers: Such as accountants and legal advisers where necessary.
Regulatory Authorities: Where disclosure is required by applicable law.
We share only the information reasonably necessary for the relevant purpose.
Where third parties process information on our behalf, we require appropriate contractual and security safeguards.
We do not sell customers’ personal information to third parties.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions and improve the customer experience.
Cookies may be used for:
Essential Cookies: Required for shopping cart functionality, checkout processes, security, and website operation.
Functional Cookies: Used to remember customer preferences and improve website usability.
Analytics Cookies: Used to understand visitor interactions and website performance.
Marketing Cookies: Used, where applicable, to measure advertising effectiveness and provide relevant promotional content.
Non-essential cookies will be used only where the necessary consent has been obtained.
Customers may manage cookie preferences through any available cookie consent controls or their browser settings.
Disabling certain cookies may affect website functionality.
8. Data Storage & Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Retention periods depend on the nature of the information and applicable legal requirements.
For example:
Order and transaction records may be retained to meet accounting and tax obligations.
Customer support communications may be retained for dispute resolution and service management.
Marketing information may be retained until consent is withdrawn or the information is no longer necessary.
Technical information may be retained for periods appropriate to website security and operational requirements.
Where legally required, certain financial records may need to be retained for several years.
Once information is no longer needed, we will delete, anonymise, or securely dispose of it, subject to applicable legal obligations.
9. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.
These measures may include:
Secure HTTPS connections
Access controls for authorised personnel
Secure payment processing
Website monitoring and security maintenance
Restricted access to customer records
Appropriate safeguards for third-party service providers
Although we take reasonable precautions, no online system or transmission method can be guaranteed to be completely secure.
Customers should also take appropriate precautions to protect their account credentials and personal devices.
10. Your Data Protection Rights
Under the UK GDPR, individuals may have the following rights, subject to applicable conditions and exemptions:
Right of Access: Request confirmation of whether we process your personal information and obtain a copy.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of personal information in certain circumstances.
Right to Restrict Processing: Request limitations on how information is processed.
Right to Data Portability: Receive eligible information in a structured, commonly used, machine-readable format.
Right to Object: Object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Withdraw consent where consent is the legal basis for processing.
Rights Relating to Automated Decisions: Receive applicable protections concerning qualifying automated decision-making.
To exercise your rights, contact Support@shedempire.co.uk.
We may request reasonable verification of your identity before responding to protect personal information from unauthorised disclosure.
We normally respond to valid requests within one calendar month, subject to legally permitted extensions.
11. Marketing Communications
Where permitted by applicable law, we may send customers information about products, promotions, special offers, or relevant store updates.
Customers can opt out of promotional emails at any time by:
Using the unsubscribe link included in marketing emails.
Contacting Support@shedempire.co.uk.
Transactional communications, such as order confirmations, shipping updates, and refund notifications, may still be sent where necessary to fulfil purchases or legal obligations.
We respect customer marketing preferences and applicable UK electronic marketing regulations.
12. International Data Transfers
Some service providers supporting our website may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by applicable data protection legislation.
These may include recognised adequacy regulations, approved contractual safeguards, or other legally permitted transfer mechanisms.
13. Children’s Privacy
Our website is intended primarily for individuals purchasing garden and outdoor products.
We do not knowingly collect personal information directly from children for marketing purposes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the situation.
Parents or legal guardians with concerns may contact Support@shedempire.co.uk.
14. Third-Party Websites
Our website may contain links to external websites, manufacturers, delivery providers, or other third-party services.
These websites may operate under separate privacy policies and data protection practices.
We encourage customers to review the privacy notices of third-party websites before submitting personal information.
ShedEmpire is not responsible for the independent privacy practices of external websites outside our control.
15. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our operations, website functionality, service providers, or legal requirements.
Any updates will be published on this page.
Where required by law, we will provide additional notice or obtain consent before implementing material changes to how personal information is processed.
We encourage customers to review this policy periodically.
16. Complaints & Regulatory Authority
If you have concerns about how your personal information is collected, stored, or processed, please contact us first so that we can investigate your enquiry.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
You may contact the ICO if you believe your personal information has been handled in breach of applicable data protection legislation.
17. Contact Information
For any questions regarding this Privacy Policy, requests to exercise your data protection rights, or concerns about personal information, please contact:
ShedEmpire
Operated by SHEDS ALIVE LIMITED
Company Number: 11297589
Registered Office Address:
1 Peach Street
Wokingham
Berkshire
RG40 1XJ
United Kingdom
Email: Support@shedempire.co.uk
Phone: +44 7752045063
Website: https://shedempire.co.uk
Preferred Contact Method: Email
Due to the high volume of enquiries, email is preferred for transparency and a clear written record.
We are committed to maintaining the privacy and security of customer information and providing transparent information about our data protection practices.